LAS VEGAS CAR RENTAL REVIEWS

The car's condition was good, performance was excellent and it was relatively new.

The location was further and having to take 2 shuttles burdensome. Otherwise great.

We noticed some extra charges (insurance) that i had not agreed to. Not sure if this is standard or not. Bumped up the price from original quote by about 30 percent. Otherwise a great car and good experience.

Very easy. Good comms. Overall would recommend.

After returning the car, we rented another one and wasted several hours at LA Thrifty fighting for our rights. I urge all Chinese people not to rent from this company. They unjustifiably refuse to accept Chinese driving licenses and their service attitude is terrible. Many Chinese people have been denied rentals, disrupting their travel plans. It seems highly likely to be racial discrimination. Let's support our country and fight back together!

When we picked up the car the rental agent still managed to find an additional $200 of charges before we could have the keys despite our paperwork saying everything was included. Of course you are too tired to fight with these guys and to be honest you expect the last minute rip off at car hire places don’t you!

Pickup was delayed by over an hour, staff had a bad attitude, and we got fined $75 upon return.

Not satisfied, very poor attitude

Can was with lots of scapes and dirty we were concerned that we would get charged for the issues we found. Car was not full when we picked it up but did not notice it until we were on the road. We took pictures to protect us

When well

Car was great, very spacious

Booking process easy

Car had some garbage left in the cup holder, the shuttle apparently took 30 minutes to arrive, the vehicle kept dinging because it required service throughout my rental term.

Would not listen to me. Insisted I didn’t prepay. Forced to pay for a tank of gas before we could get the van.

Booking was easy. Only problem was in the office

Much To Much Time Waiting To Get To Counter, Even Longer Wasted Time At Counter, They Keep Trying To Sell You Plans Ya Really Don't Need . Will Not Use Them Again. FOR SURE. Need To Teach The Guy That Checked Me Out When I Picked Up Car Some Manners

First up, I'd like to say that I don't believe I dealt with Europcar - I always felt that I was dealing with Advantage. I say this because all dealings I have had with Europcar in Australia and Europe has been amazing. I sincerely believe that Europcar have been let down by their US agency in this case: the service of the counter staff at both start and finish was subpar: communication quality was poor (and this was mirrored by another couple at the counter at exactly the same time as me where both of us felt that we were being 'upsold'). After the pickup, I discovered that I had signed for insurance which I understood to be part of the original hire arrangement only to discover that it was extra insurance cover - which I did not require because it was covered by my travel insurance. The interior of the car was not clean - in particular the windscreen. This was immediately noticeable when driving in to the sun and seeing stickers, sticker remnants, glue and grease all over the windscreen interior. In short - I will not be recommending Advantage to anyone who might ask!

Easyrent - great experience as always. Thank you for the hiring process and for the assistance in attempting to sort out issues I was having.

Waited 30 minutes for the off-site shuttle. Line was almost out the door. People inside said they had been waiting over 2 hours. Took at least 30 minutes for each customer rental to be completed. It was so bad that every time someone finished, everyone clapped as we moved up. Took almost 2 hrs to get to front of line. Asked about adding a second driver but cancelled request when I found it it would cost almost $40 more. Almost 3 hours to get car and leave lot. Stopped at grocery store along the way and notice gas was at quarter tank and not full. Tried calling the number highlighted on the paperwork. Told to leave a message but couldn’t cause the mailbox was full. Drove back to ACE and was told to return car with quarter tank because they do not have gas onsite and don’t have time to fill it up between rentals. Rented an intermediate car but had very little power. Car return was quick. He looked at the gas, which was at quarter tank, and car and said everything was done. No signature or paperwork required. Invoice to be emailed. Got to airport and checked email for invoice. Instead of being charged $133.91, invoice was for $265.22. Billed for gas and additional driver. Called number on invoice and was able to get items reversed. This was the easiest part about of the rental even though it shouldn’t have happened. This was the worst experience renting a car. Won’t use ACE again.

Overall service was satisfactory, and the rental staff did not push insurance sales.

John on the counter was great, very friendly and accommodating, but he was a bit evasive about what extras I needed to pay for and why. In the end they were added on without further consultation.

the counter person a jerk would not even look at printed confirmation and really didnt even want me at his counter ,even tride to send me to another rental company ,it wasnt until i showed him the writing on confirmation ,was advantage that he got me a car ,just to let you know this clown would not work in any of my companies. I have rented from your company for over 10 years with no problems until this trip .I still cant beleave this jerk worked for advantage .

While dropping the car off I had to wait about 15 min for someone to help me as the workers were all chatting in the car vacuum area and didn’t notice me standing around in the drop off zone until another worker pointed me out to them (3 workers)

Love the easyness of this web/app!

The clerk put some pressure on us to sell us assurances but did not insist when we refused. The vehicle was new, well equipped. For the return, everything is done quickly. Satisfied with the service.

As usual, everything was perfect. I wrote to customer service for a concern and they promptly responded. Bravo easyrentcars

勝手にアップグレードされ、 料金135ドル請求された。 説明にない請求が多く、返却後に500ドル以上の意味のわからない請求をされた。