LAS VEGAS CAR RENTAL REVIEWS

I was able to switch my pick up time without any hassle. Thanks!

The service was good, they patiently answered our questions despite the language barrier.

Very good member of staffat the pickup thanks.

スタッフはとても親切でした

総額がもっと分かり易かったら良かったです

The pickup location was not at the usual airport location, and pickup was time consuming. But, it was a good price.

The car was great except it smelled horrible of marijuana. We had two small children with us. It was so bad that we had to buy an air freshener to put in the car. We all were getting nauseous every time we got in the car. This was a non smoking vehicle so I can’t believe someone turned the car back in smelling that strongly of marijuana.

Smooth and easy

Loved the car, now I want one

Not upfront , the young driver fee should be included before I pay not when I get the car rental place to pay more

KIOSKシステムが非常に良かったです。対人ではないため、英語があまりわからなくてもオプションは全て拒否できました。

予約時間の変更にチャットが使えてとてもよかったです。

No issues with our Nissan Rogue - car was clean and spacious. The check-in process was fine, however the service staff was a bit pushy with the upsell of insurance and car upgrade.

This was our second booking with Easyrentcars and didn't have any issues again.

They would not honor the reserved class and downgraded to a lower vehicle class. I don’t know if this was miscommunication between QEEQ and Ace or all on Ace but I won’t be using them again.

The reservation process went smoothly and the price dropped about $20 after I made the reservation. The big problem was that I didn’t get the vehicle that I reserved. I reserved a Jeep Grand Cherokee or equivalent and Ace wouldn’t accept my reservation for that class and downgraded me.

Very satisfied

Overall good, but couldn't reach them by phone

The amount due at the counter did not match what was listed in the receipt. I was asked to pay additional taxes and fees on top of what I was quoted at the time of booking which came to an additional $30

Excellent customer service. No issues to report.

The car was not a problem however the staff at the desk was terrible and horrible to say the least and RUDE .First we were not aware that as residents of Las Vegas we needed to bring a utility bill -There is absolutely no statement or warnings during the booking process that was made as a requirement. She insisted for a utility bill /statement .We were asked specifically to bring an ID /Voucher /Coupons / credit cards but nothing about utility bills so here we are came in an Uber trying to rush back home to get a utility bill but then no guarantees when you come back to find any available car. Frustrated to say the least but the other attendants , ( the attendant that brought the car , took pictures and the one that gave you the car keys and point you to where you car was, were nice )

Very good

They tried pushing insurance, despite having my own insurance declaration page. Car smelled like heavy cigeratte. Car was dirty inside and outside.

No issues

They were great!

I loved the service!

They asked me to cancel my rental via text 3 days prior the pick day. They said they didn't have any car or the car crashed. I refused ! Then, they told me that they found a car but I have to pay $.30/ mile after 100miles per day !!! + $1000 hold up fee. i again refused, instead of an SUV they sent a sedan I return the car 1 day prior, I haven't been reimbursed yet Very unprofessional , do not recommend

I called customer service, Arthur was super helpful. He called reach rental And confirmed my rental Amazing job

Very good

waited to long and not clear on the drop off