CHICAGO CAR RENTAL REVIEWS

Like: The value for the price was excellent
Dislike: The company only offered Jeep Sahara vehicle which have poor sight lines, no backup cameras and are unwieldy in a city like Chicago

Like: Quick pickup after and before my flights; friendly transfer drivers and counter staff, fun car (jeep!)

Acceptable

Charged a lot of extra fees

Originally booked a full-size SUV online, but they refused to provide one at the counter. They were very firm, only offering a small Dodge mini van. We had four people, three being women, and a lot of luggage. The reasons for booking a full-size SUV were for storage space and safety, as American roads are often either mountainous or desolate. Instead, they gave us a mini van. It was very disappointing. QEEQ's negotiation attempts were futile. The rental company only provided that one type of car. Before booking, I repeatedly confirmed with customer service that a full-size SUV would be available, and I paid in full. The difference in car models was significant. They didn't even offer a basic SUV. When dealing with QEEQ, they suggested alternatives like a Jeep Cherokee or Wrangler, which I would have accepted. After long discussions, the rental company still didn't offer even a Hyundai Santa Fe mid-size SUV. We wasted a lot of time, and my throat got dry from all the talking. We stood awkwardly in the rental office with no resolution. The rental company was very firm, and their manager just watched, making none of the staff willing to help. There was no sense of service, and it disrupted our plans, forcing us to change our hotel reservations.

The first car I've got was broken. Give them a credit they fond replacement car fast enough. At the end got an additional 12% charge for... they are not sure for what. Apparently they don't list all charges on the quote. BE ADVISED!!!!!!!

Queued for ten minutes

They said it was a free upgrade with no extra charges, but they debited over 1000 RMB from my credit card.

Like: aLL the way around it was a good experience
Dislike: ?

The African-American staff looked down on Chinese people. We had already bought insurance in China, but they tricked us into buying full coverage.

Excellent

At Chicago airport, I waited over an hour for the shuttle bus. When I called to ask, the attitude was poor. We finally got the car after 9 PM. The rental company is much farther from the airport compared to others. The return process was normal; we filled the tank and washed the car as instructed. Unexpectedly, I received an additional charge six months later. I had purchased the full insurance, the most comprehensive one, and there were no incidents or violations. This company is terrible. Remember the old saying: 'You get what you pay for.' Be cautious when choosing a rental company.

It's acceptable.

Originally booked vehicle was fine without an upgrade, but was misled by sales into an unnecessary upgrade. Sales also misled about fuel charges, road tolls, etc., and didn't install an automatic payment device. Very poor experience.

Like: Free upgrade

Great service attitude, no waiting needed.

Car rental process was fast, service was good

The only time I wasn’t pushed to buy extra insurance.

Ended up with the worst car in the same class.

About 25 days after returning the car, unexplained charges appeared. Even now, over a month later, I can't determine the cause, which is disappointing.