CHICAGO CAR RENTAL REVIEWS

Like: Price was better than others, quick pickup and drop off. Condition of car okay. Could have used a wash. Otherwise fine.

Like: Very easy to rent. Best value for money

It took an hour to pick up the car at 9 PM, with only one staff member available.

Special transport provided, very convenient

Maybe because I went early, there was almost no one. The staff asked if I wanted an additional insurance for six dollars a day. I said no, and then I just went to pick up the car.

Like: Fantastic

Like: I was very skeptical because the price was less than half than everyone else but everything was perfect!!

Free vehicle upgrade

There was no waiting line this time, overall very satisfied.

There were over twenty people in line, and only one person was working. I don't know what the others were doing in the office, but at the very least, they need to ensure the counter service. The service attitude was okay, but the unexplained charges were very confusing. I was charged a deposit twice, paid the rental fee in advance, and was unexpectedly charged again when returning the car. They said the deposit and charges would be refunded within two business days, but there has been no news. Make sure to purchase third-party liability insurance before booking, otherwise, you won't be able to pick up the car.

Unclear instructions for picking up and dropping off the car.

The service was acceptable.

The car was good, the wait time was not long, and the service attitude was acceptable.

The waiting time was too long, and they forcefully sold insurance. Very bad experience. Remember, I won't use this company next time.

The staff is seriously understaffed, waited for a long time, and the system crashed during this period, almost missed my flight! The shuttle bus also took a long time, the staff was very lazy, strongly suggest that the rental company cancels their cooperation with them! Bad review, do not choose this company!

Few people, so the waiting time is short, but the service attitude is not good and efficiency is low.

Got an upgraded three-row SUV, almost brand new Dodge

The staff had a lackadaisical attitude, chatting casually, working inefficiently. It took 30 minutes to pick up the car and another 30 minutes to complete the paperwork. Very unprofessional! Even after returning the car, I was charged after 20 days. I will not rent from this company again. I don't know how this platform selects rental companies. Routes is terrible!

Like: The fact you can drop off the car in a different location
Dislike: I wasn’t treated as a Gold member

The staff was terrible, charged a lot of extra fees, repeatedly confirmed it was a deposit that would be returned upon car return, but in the end, was inexplicably charged a lot of fees! Very bad service, the first part of the rental with Hertz was very good.