CHICAGO CAR RENTAL REVIEWS

1. Did not get the reserved car model, got a downgrade instead of an upgrade; 2. Waiting time was too long;

Overcharging!

Unfriendly and extra charges

On the first day, the service attitude was terrible and wasted 3 hours of our time. They initially said an international driving permit was required and that a Chinese driving license was not acceptable. After consulting with the manager and checking the documents, they said it could be done but that personal third-party insurance was required, and the insurance documents needed to be provided! It was an unreasonable demand! Fortunately, we had a temporary green card, which allowed us to proceed. In all my years of renting cars, this was the first time encountering such an unreasonable demand! It took from 11:00 PM until 2:30 AM the next day to complete the process!

Too slow, and they force you to buy insurance!

Pickup and return were very convenient! However, they didn't explain how to pay the toll fees. A $1 toll ended up costing $25 in processing fees each time, which was a bit annoying.

The store suggested additional costs like insurance upgrades and fuel charges, which I identified and declined, but I almost fell for it. The RAV4 I booked was unavailable, and they gave me a KIA SPORTAGE instead. They claimed it was the only car of the same type left, which was confusing... The attendant at pickup told me I only had the basic insurance and needed an upgrade. I said the car rental platform I used already included comprehensive insurance, so no upgrade was necessary. He said okay, there would be no extra insurance charges. Then, he printed a paper and asked me to sign, emphasizing with a pen that the charge was zero. But I noticed the total amount was $56. When I asked, he explained it was for fuel. I told him my agreement with the platform was full-to-full fuel policy. He insisted their option was cheaper than refueling myself. When I insisted I didn't want it, he quickly crumpled the paper and threw it away...

The staff were not overly pushy when picking up the car, unlike the last time with Budget where the agent was deceitful. The staff when returning the car were even more welcoming and efficient; the return process was incredibly smooth and convenient.

Pretty good

Asked about additional charges on the bill, they responded impatiently and unclearly

Before picking up the car, I had already purchased additional, comprehensive insurance and driver/passenger coverage from Zuzuche. Upon arrival, I informed the Dollar car rental agent that I had already purchased all the necessary insurances and showed them the documents. Despite this, the agent still asked if I wanted roadside assistance, pre-paid fuel, and a bunch of other extras. I declined all of them, signed the contract, and thanked him. But when I reviewed the contract, I noticed that all the extras, which I had refused, were included, adding over $600 to the bill. I immediately went back to the counter, only to find the agent missing. I had another staff member summon him, and told him I had clearly declined these extras, yet they were included in the contract. He asked if I was sure I didn't want them, and warned that I would be responsible for any issues without the coverage. I confirmed my decision, and he reprinted the contract as per my instructions. If my English wasn't good, or if I hadn't read the necessary travel reminders from Zuzuche, I might have ended up paying the extra charges. Additionally, a day later, I noticed my rental period was extended to 11 days instead of the 10 days I had booked. Thankfully, Zuzuche resolved this by refunding the extra day's cost. I'm not sure if this is a widespread issue or just an isolated incident with a poor representative.

I booked a compact Ford Focus, but was given an economy Toyota Yaris instead. They downgraded my car, not fair.

Returning the car was very easy. There's no need to go to the counter; just follow the signs for 'rental car return' and drive to the Alamo location. Someone will wave you down to stop. They only check if the gas tank is full, then let you take their shuttle bus to the airport.

Like: A low mileage vehicle (nearly new).
Dislike: None.

Excellent!

The service is excellent, and the price is calculated based on the actual use of the car.

Good, you can pick up the car very early in the morning.

Not bad, the price is cheap.

Very satisfied with the company's service. They provided us with the pre-booked Ford Edge SUV that we wanted. The service attitude was great, and the car's performance was excellent.

Maybe because it was a holiday, but I waited in line for half an hour.