CHICAGO CAR RENTAL REVIEWS

It was fun to drive this car!

Car pick up was problematic: Firstly, it wasn't at the airport with the other car rental companies which meant it took much longer to get on the road. Secondly, the person dealing with the booking had no idea about my booking, despite me giving the reservation copy to her which she said she didn't need...a booking which I had made 5 months earlier, and she tried to give me a Jeep when I had booked a Nissan Rogue or equivalent. I refused the Jeep and then her colleague said, "Oh we just had a Rogue come in"...magically. This person was also quite rude. Additionally, the car tires were low and within an hour the warning light came on. This is unacceptable since you have to pay for air refills in the States. However, the person handling the return was excellent and efficient and friendly.

Despite us being delayed in immigration due to queues and not getting to the counter until two hours after pickup tome the vehicle was not initially ready. The staff at the counter offered me a mini van instead which I declined. I had to sit and wait approximately 30 minutes before a vehicle was found. Then the counter staff tried to sell me additional insurance I didn’t need as it was all covered through the AXA policy anyway.

Easy booking process, booked at the right tone as the Thrifty staff could not bribe I was only paying what I was paying for that class of car. I had a question to ask of EasyRentCars a couple of weeks before the start date, the question was answered and my mind was put at ease.

Love this company.

Best rental app

The shuttle pick-up location is slightly different from what is stated in the print out. They print out says 'Door 3' when it should be 'Station/Pillar 3'. Otherwise everything was awesome!

Slow going at the desk

There were lots of negative reviews so somewhat apprehensive getting the car, but I found my experience to be very good and all the service people were excellent and helpful. Checkin was pretty fast and return took about 3 minutes. I would definitely consider booking FOX again.

The customers are traveling and need the aide of automatic doors when handling luggage.

It's always easy to book on this site. I wish there were more coupons offered.

This was the worst experience I have had with rental car and I don’t think I will have such an experience again as I will never rent from Fox rent a car. The staff was horrible at the counter. Wanted to charge us $90 extra for dropping the car early even though I had paid for those 2 full days. Wasted almost 2 hours at my pick-up visit. And at the end, charged me $25 for me to pick the car which I was not supposed to pay but I did as I was getting late for the function to attend and I needed a car. This was something one should never experience. I have decided I will never rent from Fox even though they give me for free.

Booking was great with no issues.

The expected car was a Ford Transit 12p. The available car was a Chevrolet Express 12p that has a much higher fuel consumption.

Service was okay but could use some improvement.

I was very pleasantly surprised with Routes. After reading some of the reviews, I confess having had some concerns but I found the whole process to be a very good and easy one. My checkout clerk did an exceptional job and was overbearing with requirements like I had expected. The check-in process was also very easy. The only challenge is that two rental shuttles are necessary to get there- but I was not in a hurry, so this was not a problem.

Easyrent cars found me a great deal in a market that was very expensive otherwise. It almost seemed like the deal was too good to be true ($200 less than the nearest competitor) yet it was very true with no surprises. Glad to have used them and will do so again in the future.

They were professional and courtesy

The staff were friendly and quick. It’s a 20 minute ride from the airport to get to the pick up. The car we had was damaged on the front bumper, the interior of the car was immaculate

Will use again

Car had some electronics control issues. Board computer was crashing. Bluetooth issues.

No hassle experience. The Chevrolet Equinox was a great vehicle to drive and was in very good condition, almost new. The 'Blind Zone alert feature on the side view mirror while changing lanes was really great and helped a lot. The pick-up and Drop-Off process was very quick and efficient. Especially the drop-off was very smooth and efficient that it took less than 3 minutes to finish, even with some charges added for fuel level being less. Had an issue with 'Change Engine Oil Soon' warning on the dash board after 5 days of usage as it was time for oil change. Contacted both customer service on phone and Budget physical location in Lafayette, IN. I was told to continue with driving the vehicle, though I was not comfortable.

Routes did not have the vehicle I ordered. I was forced to take a smaller vehicle than my needs required. I got a very inexperienced counter person who was receiving no help from the other staff. It took a lot longer than It should have. Parking lot was very packed with cars. No room in the lot.

The car that I reserved and called to confirm about was not available. I got a nicely equipped Nissan Rogue, but what I really needed was the fuel efficiency and convenience of a sedan.

Nothing to change. The app was easy to use. Due to a flight delay, I had to use customer service and they were very very helpful.

staff was slow

The counter staff are very friendly and helpful. The transactions went quick and smoothly. Shuttle van bring us to the location which is nice because outside the craziness of the ORD airport.