AVALON CAR RENTAL REVIEWS

Very good

Service attitude is okay.

Horrible! Rushed out upon arrival as didn't want the counter staff to wait too long. Keys were provided, told where to go and rental agreement signed. Was not shown to the car to perform checking of the car together. Just asked to take photos to protect myself. Upon finding the car, realized that car seat was not installed or even provided although I already remarked in my booking. Went back to the counter which was already closed and empty. Amazing that no one among the other car rental booths had the Europcar employees mobile number and no number was left pinned somewhere at the counter. Called the careline who made me wait so long on the line (I was on international roaming!), arguing with me (WHO WAS IN FRONT OF THE COUNTER) that the counter at Avalon should still be open and finally telling me they couldn't do anything. I needed to get another car seat from another Europcar branch the next day! A TODDLER TRAVELLING WITHOUT A CAR SEAT IN AUSTRALIA IS ILLEGAL!!!! Luckily for me, the staff at Hertz next door saved my day by obtaining a spare car seat for me! First and last time renting from Europcar.

Great desk at airport

no issue

Despite my flight arriving after 10 PM, which was after store hours, there was still staff waiting for me to pick up the car! Thank you so much!

Really love the car that I rented. Very clean and neat. Good condition. Value for money. Easy dealing for pickup and drop-off.

Good platform for car renting. Easy to use.

Good condition and performance car. Love it!

Excellent car rental platform

So convenient.

Everything is good

Easy and friendly user website

Paid a $100 deposit when picking up the car, but haven't gotten it back yet

The staff were very nice during both the rental and return process. They explained everything in detail and the process was smooth.

Quick car pickup

Overall service is satisfactory.

Pick-up and drop-off are relatively easy, but an extra AUD 276 was charged during the rental, which I don't understand as it exceeded the booking cost by EUR 50 without any expense statement.

Good service ... however I was charged $11- more than quoted ... if I had not had my quote with me I could not prove they were incorrectly changing me...to their credit I did get a refund

if the price can be cheaper than it is perfect !

Baby car seat not so comfortable. My baby refused to sit on it. The rest is good, overall I'm satisfied and valued of money. Will rent car from them in the future.

Easy to use, convenient and good experience for my 1st try.

The counter staff was nice and pleasent

Awesome service & people

Keep it up

Great service, well explained on the rental agreement, waited even our flight had delay, it was a wonderful experience

The immediate confirmation is a great thing, i did a booking prior to that which need to be confirm with 1-3 days which eventually was cancelled due to unavailable of the particular car.