The efficiency at the pick-up and drop-off points is somewhat low. Although the rental fee itself is cheap, there are additional charges for car wash when returning the car and for crossing borders from the Netherlands to Belgium and from the Netherlands to Germany, which are not insignificant (smaller rental companies can indeed be quite tricky).
“Excellent, fast and friendly service through out. Will definitely use them!!”
About Alamo:9.7/10
Car exceeded my expectations! Very clean and very low mileage. Less the 6 months old.
I didn't like being charged extra for winter tyres. I had mentioned I was driving Luxembourg time I was paying for the car. Its beyond their control, just miscommunication.
I will give them 9.75 out of 10
About QEEQ:10.0/10
Very competitive pricing and good range of options.
Well tailored cars for my options.
The car was 0 milage Toyota CHR hybrid. It was fine but slow in acceleration. My chosen car was Volvo V40 which I would have preferred. Only issue it would be great if they would tell of traffic violation upon handing over.
Upon pickup, the car key failed to start the car. After confirming with the staff, we switched cars. Later, the staff informed us it was due to incorrect operation and requested to switch back, which took quite some time.
Very dirty car with mud both inside and outside. Horrible cigarette smoke. Had to buy a spray can to get it somewhat under control. Got 3 euros back for spray can thats it. Got a headache from the bad smell. I should have rejected this car and Hertz should have never put it up for rent. No more Hertz NL for me.
Charged extra for fuel with no explanation; no provided rates or quantities, they just insisted on charging. I contacted them and after-sales support tried to help, but it was useless. The branch just wanted to charge us and ignored our concerns.
There was a dispute over the car group. Although it was noted that I would be traveling to those countries, I was told I had to add snow tires, but there were no cars with snow tires available. They wanted to charge me 50 euros a day to change the model, clearly a scam.
They game me an extra day becasue they were closed on saturday. Anf it was cheap. I even got a bigger car a corola hybrid stationwagon instead of a economy car.
About QEEQ:9.0/10
The called me several times to inform me about a day early pickup at no charge. And they checked regulary. They also had a welcome bonus of 10 euros
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