Didn’t read the fine prints, but I thought I was receiving a full tank car. Received only with quarter in the tank, and told to return it on the same level. The GPS given was in local language and we were not given any instructions on how to use it which I finally figure out on the third day of my rent.
About QEEQ:10.0/10
Okay. No price drop was available for me during the booking process. Will try again later.
The pickup counter does not have the sign of “LOTTE” which caused a bit of confusion. If I am not wrong, it is “ Hertz” instead. Also, there is a machine for the customers to take queue number but it is placed at a corner. No one guide the customers to take queue number.
“Excellent experience. Repeated buyer for different countries. Recommended.”
About AVIS:9.7/10
Service is good. Explanation is thorough but I don’t get why we have to sign a document stating that we don’t smoke in car. This should be included in contract instead of signing another paper.
About QEEQ:10.0/10
Easy to use. I like the full insurance provided by EasyRentCars which is actually much cheaper than those provided by the car rental company.
My booking was supposed to be Model Guaranteed but they gave me an old Kia Ray (older than the one I booked with LOTTE months ago) instead of Chevrolet Spark. They didnt spend time to go through the GPS and car usage which LOTTE did when I rented previously.
“Bad customer service and no protection of credit card payment details”
About tamra:5.0/10
Unable to collect the car early as they would impose additional charges. Waited for 1.5 hour ! Forced to sign consent form and disclosed credit card details !
“Generally, the rental experience is still good as services provided by Tamra is fast and clean.”
About tamra:8.0/10
Overall the service of Tamra is good. We didn't encounter any major difficulties during pick-up and drop-off of the car.
However, GPS needs to be calibrated as it gave inaccurate info that leaded us wrong locations for a few occasions.
About QEEQ:8.0/10
Was a little disaapointed with Easyrentcars' platform as the car's description stated in the portal, it can withholds 4 big luggages but the actual space only allows 2.5 big luggages. Eventually, we had resolved by putting 2 luggages at the passenger' seat.
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