Counter staff should have explained more or provide relevant toll gate usage knowledge to customer upon car pick up
Especially in korea . I asked about it and staff just said avoid the Hi pass lane will do. But there are so many lanes and all written in Korea. We have passed through the wrong lanes for the first 2 days of usage. Hence missed the toll fees. Hopefully there is no extra fine charge like mentioned upon car returning.
Besides, it will be better to inform customer the nearest possible gas station for fuel refilling.
Actually it is not so convenient to collect and drop off the car outside from airport given the big luggage we have.
Besides, it will be better to provide the driver with full tank of fuel when we collect the car as we do not know how much we need to fuel up before we return. I would say this policy was unfair to the driver.
The staff counter very friendly. the only problem, no instruction to go to the hertz car rental area because it’s outside the airport location even in the booking stated it in the airport area.
The pickup counter does not have the sign of “LOTTE” which caused a bit of confusion. If I am not wrong, it is “ Hertz” instead. Also, there is a machine for the customers to take queue number but it is placed at a corner. No one guide the customers to take queue number.
I chose Tamra out of three rental companies because the reviews mentioned Chinese service. However, the so-called Chinese service is just adding a WeChat account in Chinese to ask questions directly. There are no staff members who speak Chinese at the store; communication is all in Korean or English, so it's manageable if your English is decent. The WeChat staff had a poor attitude and responded very slowly, providing no real help and significantly affecting my travel experience. I won't choose Tamra again. Driving around Jeju Island is very convenient and easy. Except for the city center, which has more traffic, other areas are not crowded and are great for driving.
very nice car model - Sonata, with good luggage space for 2 large and 4 small size, very comfortable interior.
maybe could be improved with car waxing to keep the car condition
pick up location in seoul airport, can be cleared stated e.g. "with driver is located at gate xx, without driver is located at gate xx"
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