Agency closed when pick up.

When picking up the car at the Hertz location, the reserved model was not available, and we were not notified in advance. We were informed upon arrival that we needed to pay for an upgrade. Additionally, the delay caused by this issue did not result in an extension of the rental period.

After arriving in the US, I was in an unfamiliar place and didn't speak the language well. Unexpectedly, my SIM card didn't work. The rental company's shuttle bus had no markings, so I had to ask each driver individually— it was quite desperate! Why not send the pick-up location information earlier? This should be sent before the departure because once you land in another country, you can't always count on having a working phone signal! It's not considerate!

I wanted to rent a high-end car like the Chrysler 300C, but I got a Buick LaCrosse instead. That aside, the trunk couldn't be locked, and it could still be opened even when the car was locked, which made me nervous for more than ten days. Another disappointment was that, just like with domestic rental companies, there was no windshield washer fluid! Thankfully, I didn't encounter bad weather; otherwise, I don’t know what I would have done.

Car was confirmed, when I arrived there was nothing available. Had to walk 4 miles.

Like: Booked online and easy pick up
Dislike: Available parking at the location is almost non existent. Had to circle location several times and finally parked in front of repair shop open doors