All good

The counter staff was hard selling the highest zero excess Insurance. Had little choice. The rental car has lots of scratches and dents and the interior was dirty. There was a time when I cannot start the engine because the key could not turn to on the ignition. Had to struggle a few times to turn the ignition. The fuel was not even full tank. 3/4 filled.

Ok.

Not located at the airport but a free shuttle is provided, so it’s ok. Just need to cater about 30mins additional to pick up and return

Easy site to use, getting me the best deal.

The car given to us was not similar in size with the one we rented. We felt short-changed and disappointed. The Counter staff was rude and unprofessional. If they needed customers to bring along their home country IDs, they should inform the customers via email in advance. Few people will bring along their home IDs when they travel abroad! The cleanliness of the car can be improved further.

Problem getting collected at 2am. Phone kept going to office saying call back in office hrs. Selected accident option, and explained - woman sorted problem out within minutes. Then a quick pick up. Good car. Easy drop-off

I rang to find out where my car was at. Was told no car available and can't do anything about it.and I'm at the airport at 1 o'clock in the morning with my pregnant wife and 2 year old. I had to catch a taxi that cost me $177.