Good service

The staff completed the damage assessment on the spot. The bill was not very clear, but consulting through QEEQ basically met my expectations.

Quick and efficient. If you mention that you purchased insurance on the platform, the staff won't waste time trying to upsell. The return process is also very smooth.

No upselling, but the car given was too small. I booked a Renault but got a Kia hybrid, not sure what model. With 5 people and 5 suitcases, it couldn't fit anything else. Considered getting a bigger car, but the price doubled, so I decided against it. Spain really requires small cars; navigating old town streets and even regular parking lots is a test of driving skills and judgment. Another issue was that the trunk couldn't lock, not sure why. Remember to send the address when picking up the car; just head to the car rental parking lot. There was a traffic ticket and toll fee from Portugal; not sure how much of the deposit will be refunded.

The service attitude was excellent, no pressure to add extra insurance, the process was quick, and all questions were explained clearly.

Good process. Satisfied with vehicle. However still waiting for funds to be returned back to bank account 10 days after drop off despite staff stating that everything was fine.