Dislike: It’s was very difficult to find the drop place. Small sign. The phone no. I got to put in gps didn’t match. I had to walk around the block and ask people where is that office....
Like: The car was comfortable, easy to drive. The build in gps was perfect. Everything was really good. Dislike: It’s was very difficult to find the drop place. Small sign. The phone no. I got to put in gps didn’t match. I had to walk around the block and ask people where is that office....
The staff counter very friendly. the only problem, no instruction to go to the hertz car rental area because it’s outside the airport location even in the booking stated it in the airport area.
“Location of pickup and drop-off was a disappointment but overall a good experience”
About Hertz:7.3/10
Not actually Hertz but local firm Lotte which was fine, just the wrong name on my paperwork. The confirmation clearly stated car rental pickup and drop-off "on airport" but in fact we had to go outside in the rain to board a shuttle to the depot. That was not far but not as requested nor confirmed. The final direction on their satnav took us down a side street in the opposite direction to the drop-off which was a bit confusing.
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Everything was very good. Exelence service
Dislike: It’s was very difficult to find the drop place. Small sign. The phone no. I got to put in gps didn’t match. I had to walk around the block and ask people where is that office....
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