Like: Pleasantly surprised by how helpful the Europcar office staff were with limited upsell. Dislike: I got slightly confused at Heathrow T2 over which bus stop to use for the shuttle - some better signage that can be seen at a distance would help.
Overall good, but I have a small complaint. When we arrived at the pickup point, they spent quite a bit of time trying to upsell us different upgraded models. I wouldn't mind this normally, but they ended up using nearly 30 minutes for the sales pitch and counted that as part of my rental time. This means the rental period started from the moment they greeted me, not when we finished the process, and 80% of that time was spent on upselling.
Car was a good one. However not the one I asked for. In Heathrow airport pickup was taking longtime due to busy hours I Guess.
About QEEQ:10.0/10
All good from EasyRentCars end. Thanks
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Pleasantly surprised
Dislike: I got slightly confused at Heathrow T2 over which bus stop to use for the shuttle - some better signage that can be seen at a distance would help.
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