There were two staff members at the pickup location, but one lady processed everything very slowly. I arrived at Brisbane Domestic Airport at 8 AM and had a 9 AM car pickup reservation. However, the wait time (waiting for the two customers ahead of me) and my own processing took a total of 50 minutes. I didn't get the car until 9:50 AM. Aside from the slow pickup process and the difficulty in finding the drop-off lane, everything else was great. There's no upselling, the car was in good condition, and the staff was diligent and responsible.

Easy pick-up and return process.

Definitely worth every cent! Pick up and drop off was really quick and efficient. No problems with the booking just all professionalism.

Definitely will be booking again soon and in the future!

Left mobile phone holder in car, called straightaway but Thrifty staff did not find it. Very disappointing. So what happened to our holder???

Very easy to deal with; located centrally however address on website wasn’t up to date which caused some inconvenience.

Update to correct address for pick up if vehicle.