Excellent

It's pretty good, only took a few minutes.

Booked a Volkswagen Caddy medium MPV, but the car provided was in very poor condition, and the last row of seats couldn't be folded down. They then offered a Ford Galaxy for an additional £250, claiming it was a different class of vehicle. Due to time constraints, I signed the agreement, but later discovered that both cars belong to the same category. This is a hidden trap, be cautious.

Without any notification, the initial order for a Mercedes was changed to a small Ford. Customer service couldn't resolve it, and we ended up canceling the order out of frustration. They even said they don't accept complaints! An international rental company with such poor service is truly disappointing. In the end, we had to cancel the order, but a Hertz employee came out and offered us a Hyundai for three days at the original four-day price. Overall, this was the worst rental experience abroad.

They could not check the car in quickly as it was a 30 day hire. I was there for almost an hour and a half whilst their computer gave problems. They then tried to bill me one day extra at a high day rate when I actually handed it in a day early! They then corrected this but I must look at my statement next month to ensure they did not bill me extra.

The car was badly scored and dented and when I raised this with the Hertz staff member he said he knew and the vehicle had 36 items of damage listed. The pick up bus took over 30 minutes to pick us up from the airport and when I tried to call the Hertz number received an automated answer saying no one was available. When eventually we arrived at Manchester rental area the staff said they were sorry for the delay but had a member of staff off sick. Overall a very poor experience from Hertz which let down the Easyrental experience.

No issues very quick service. Thanks.