Bournemouth - Oxford - Birmingham - York - Lake District - Highlands - Edinburgh, Did Not Get Reserv

The rental company couldn't provide the car at the reserved time, and the staff was extremely rude, making various excuses. We waited for 3 hours (by that time it was already 2 PM, an hour past the reserved pick-up time of 1 PM), and just before we were ready to complete the pick-up process, we asked what compensation the rental company would offer for the delay. The staff replied that if we didn’t want to rent, we could leave immediately. We were very dissatisfied with this attitude, so following the advice of the rental platform, we did not pick up the car.

I don't plan to praise them because my experiences made me realize that the well-known Hertz doesn't have significant advantages over other companies, and sometimes it's even worse than smaller companies.

At the London Heathrow Airport branch, I was received by a lady who informed me that I had reserved a hybrid car (which is more expensive). I told her that was not the case. After typing on her computer, she realized she had made a mistake due to a name match. She then asked how many kilometers I planned to drive, and I responded that I thought the rental was unlimited mileage. She mentioned that based on my mileage, they could offer a discount on fuel, but I insisted on returning the car with a full tank. She then printed the documents for me to sign. I requested to verify each item and noted that there was an additional charge for super insurance, which I had already purchased through QEEQ, and it was clearly stated on the reservation not to upsell insurance. I pointed this out to her, and after some more typing, she reprinted the documents and retrieved the original ones. After picking up the car, I noticed that the inspection form indicated the car ran on diesel, but it was an Audi A3. Doubtful, I asked a security guard who politely suggested I smell the fuel tank, which confirmed gasoline. He double-checked with a colleague and confirmed that the document was incorrect. This was my first time renting from HERTZ and I hope this was just a one-time mistake.

I was upgraded to a very nice small SUV

Like: Drop off in Inverness wasn't at the Airport but a shuttle bus was supplied, nice clean car and Glasgow sales staff were excellent