The car rental company is great! However, my QEEQ order was supposed to be at the North Station, but their website showed the order at the South Station! Not sure what happened with QEEQ!
The rental company couldn't provide the car at the reserved time, and the staff was extremely rude, making various excuses. We waited for 3 hours (by that time it was already 2 PM, an hour past the reserved pick-up time of 1 PM), and just before we were ready to complete the pick-up process, we asked what compensation the rental company would offer for the delay. The staff replied that if we didn’t want to rent, we could leave immediately. We were very dissatisfied with this attitude, so following the advice of the rental platform, we did not pick up the car.
The hard sell on extra insurances wasnt appreciated and their £1000 fee per incident was damn right illegal. The car collection point was in a different location to the office and there was no one around to discuss the condition of the car before we drove it out of the lot. Other than that we were very happy with the car.
Like: Easy and quick pick up. Car in good condition, as expected.
Drop-off was easy too, and they arranged a lift to the local station, making my day much easier.
Good work.
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