Unclear car pickup time regulations.

Near Monte Burna train station, right across the road. Use Google Maps to locate it. The store's service attitude is satisfactory, and the explanations are thorough.

The car had small items of damage not apparent in the report. I feel Hertz should give you full instructions on where to find the nearest petrol station to avoid delays on dropping off the car with a full tank of petrol. Brakes seemed very sharp if not used carefully. No reversing mirror to assist in backing in tight areas.

The contract seemed threatening with lots of penalties identified in the original contract. Perhaps it was the French to English translation but I would hesitate renting a car from Hertz when Enterprise in Arras offered a much less threatening contract.

A very good company, but the wait time for picking up the car was too long. There was only one customer being served before me, and I waited for over 20 minutes. After completing the paperwork, I had to wait another 10 minutes at the parking garage. Previously, in the US, Hertz rental process was very quick. Is this a common issue in Europe? Nonetheless, the process was smooth, with no extra sales pitches.

They try to rip you off. Take a million photos of the car at pick up time as they will try and sting you for every minuscule scratch on the car when you drop it off. They also take forever to reply to any queries you have and will charge your card without your consent (including the supposed “damage” charges

Booking process was smooth, thanks for everything