I rented 2 cars with my family for 2 days. We originally booked to pick up the car at 8:30, but due to delays in our schedule, we picked it up at 12:50 and the reservation was canceled. We had to rent another 8-seater car for 174 Euros. The rental contract clearly stated the fuel level was 3/8, but I returned it with 4/8 fuel. The car rental company still charged 115.98 Euros for a full tank and 12.5 service fee and tax... This is a very poor car rental company.
The car was in excellent condition! The service was also great. It's worth mentioning that the car had a GPS, which helped me navigate out of a construction area. I brought my own GPS from home, but it wasn't as good.
They try to rip you off. Take a million photos of the car at pick up time as they will try and sting you for every minuscule scratch on the car when you drop it off. They also take forever to reply to any queries you have and will charge your card without your consent (including the supposed “damage” charges
“The actual car and the booking process was fantastic. Just not hertz!”
About Hertz:6.7/10
Hertz were the worst rental experience I have ever had. They were terribly unorganised, rude, slow and had no idea how to handle the amount of people waiting for a car. We had no one check the car with us and many scratches and dents on the car. I will avoid hertz from now on!!!
About QEEQ:10.0/10
As always a great booking platform, easy to use and great filters and options!
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Customer Service
Good! Recommend.
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