It's a major chain company. We've rented from them several times in different countries. Picking up and dropping off the car is convenient, and the service is always good.
I booked a car at 3 AM in Kuala Lumpur, but had to wait for a long time with no one around. The contact number provided didn't respond. I asked airport staff to help, and they said a friend would bring the car to the KLIA2 rental counter, but no one showed up for ages. The final picture showed that we were still checking the vehicle at 04:40 AM, while my family and I were already at the airport, waiting for two hours without any proactive assistance from them. I am still pursuing my rights! If anyone has the same experience, feel free to contact me, and we can take legal action together.
The car wasn't exactly what was advertised but it was pretty similar. And the car was in really good condition. I would recommend it.
About QEEQ:9.0/10
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