The waiting time was very long.

First time using QEEQ. The airport counter was easy to find, but the 7-seater car was a bit old and had average condition with 80,000 kilometers on it.

I changed my flight and need to contact Europcar in KLIA to change pick up time. Firstly, the phone numbers listed on Europcar website for the KLIA station is either outdated or outright wrong because when I call many times but no answer. Write to Europcar website with all the booking details Multiple times and I heard nothing back. When I posted my dilemma on Facebook, a friend who was going through KLIA was kind enough to inform Europcar ground staff of my change of pick up time, and she said change is notes and the car will be ready at the new pick up time. When I landed, the car was not ready, and they claim to have no record of the change - I ended up having to wait close to 2.5 hours before the car arrived and I ended up missing a number of appointments.

The platform is good and transparent but must make sure after sales service can support on location assistance like my current case

The driver seat was tilted and uncomfortable, eventually giving me back pain. No shuttle to the terminal us a big obstacle. I was almost late to my flight. Return address was not clear!!!

Like: Friendly and helpful staff with excellent service attitude.