Convenient pick-up and drop-off at block B exit. The car is relatively new with about 40,000 kilometers, and in good condition. They also offer free child seats and you can purchase a highway card.
I booked a car at 3 AM in Kuala Lumpur, but had to wait for a long time with no one around. The contact number provided didn't respond. I asked airport staff to help, and they said a friend would bring the car to the KLIA2 rental counter, but no one showed up for ages. The final picture showed that we were still checking the vehicle at 04:40 AM, while my family and I were already at the airport, waiting for two hours without any proactive assistance from them. I am still pursuing my rights! If anyone has the same experience, feel free to contact me, and we can take legal action together.
“Will book through Easyrentcars.com again but won't rent from Europcar anymore”
About Europcar:7.0/10
Booked for pick up at 12 midnight KLIA2. Staff passed me 2 pages of their list of bookings and asked me to find my own name. Couldn't find my booking on the 5Dec and 6Dec list. Staff then took my E-voucher and checked in the office. Came back 5 minutes later for my IC and license. Back again another 5 minutes later with documents in hand for registration. Hand gestures were not friendly. Kinda threw my IC and license back on the counter to me. Did not explain anything on the documents and just asked me to sign at the crossed areas. After done with deposit, staff guided us towards car park to retrieve vehicle. Car was full of scratches. Interior is dirty as well. Cup holder has biscuit crumbs and hair. There's a constant sound of metal rattling in the boot during drive. Whole process of picking up the car was done without a smile from the staff. Was determined to never rent from Europcar again.
However, the staff at KLIA1 during drop off was very kind. Triple checked if we've taken all our belongings from the car before leaving.
About QEEQ:10.0/10
Booking process on Easyrentcars.com was a breeze. Easy navigation through the website and no hidden fees. Flexible cancellation process too (had a change of drop off timing).
Customer service needs to be improved.
This is my second time with Europcar and probably the last time.
About QEEQ:8.0/10
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