Europcar, Kuala Lumpur International Airport Car hire

3% OFF

Best price car hire
Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Europcar - Kuala Lumpur International Airport Information, Car hire Instructions & Policies

Address

L1-A08, LEVEL 1

Telephone

+60 10 2980759 / +60102980759

Pick-up Instructions

The Europcar - Kuala Lumpur International Airport car hire location is in terminal

You can walk to the counter of Europcar - Kuala Lumpur International Airport car hire.

The Car Rental Area at KLIA 2 is located on Level 1. After claiming your luggage: 1.Walk towards Door 2 (do not exit) until you see an escalator next to a convenience store on your left. 2.Take the escalator to Level 1. 3.Turn right, and you will find our counter within the rental area.

Drop-off Instructions

Please return to Block B parking(Car Rental) at KLIA 2. Address: jalan klia 1 2, Kuala Lumpur International Airport, 64000 Sepang, Selangor, MY. On your way to KLIA 2 Terminal, follow "P CAR RENTAL" signs. Google map link: https://maps.app.goo.gl/Pxqy9cH4rXPaPF999

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	06:30 -22:00	06:30 -22:00	06:30 -22:00	06:30 -22:00	06:30 -22:00	06:30 -22:00	06:30 -22:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 80 years old

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 2 year(s).

For foreign renters, you need to bring:

Original Japanese Driving Licence + Dealer translation

Translation templates provided by car rental companies, available online for free: https://jp.qeeq.com/tld-topic

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

For local renters, you need to bring:

Full Driving License issued in Malaysia

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

Extras Prices

Toddler car seat rental

Recommended for children weighing 40-100 lbs /18-45kg (approx. 4 - 11 years)

MYR 15/day

capped at MYR 150

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

MYR 21.2/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

MYR 15/day

capped at MYR 150

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

MYR 15/day

capped at MYR 150

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

MYR 15/day

capped at MYR 150

Cross Border

Must-not:

Towards any countries, taking rental cars crossing border is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess:

MYR 1000-2500

Theft Insurance Excess:

MYR

Third Party Liability Insurance Excess:

MYR

Fuel Policy (what does it mean)

To be updated

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

3.3 km from Kuala Lumpur International Airport

Railway Stations

46.1 km from Old Kuala Lumpur Railway Station

48.4 km from Ampang Park Station

Hotels

28.7 km from Kasyaf Place @ Ascotte Boulevard Semenyih

29.8 km from Q One Hotel Semenyih

29.8 km from Soho Hotel Semenyih

Other Landmarks

45.4 km from Istana Negara Malaysia Palace

46.5 km from Petaling Street

47.2 km from Parliament House

FIND ME A CHEAP RENTAL

Map view of Europcar Store Location

coordinates: 2.7256 101.6964

Guest Reviews

Total points： 6.8 / 10 Average

Vehicle condition: 3.2
Vehicle cleanliness: 3.2
Spaciousness: 3.5
Counter staff: 2.9
Pick-up location: 2.9
Drop-off location: 2.7
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

W.Saksono
Kuala Lumpur
8.4 /10 Very good
Reviewed: Friday, November 22, 2024
Like: Easy process
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S.MANICKAM
Kuala Lumpur
8.6 /10 Very good
Reviewed: Friday, November 22, 2024
Like: Friendly and helpful staff with excellent service attitude.
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Anonymous
Kuala Lumpur
7.3 /10 Good
Reviewed: Friday, November 22, 2024
Customer service needs to be improved. This is my second time with Europcar and probably the last time.
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Anonymous
Kuala Lumpur
9 /10 Excellent
Reviewed: Friday, November 22, 2024
The car wasn't exactly what was advertised but it was pretty similar. And the car was in really good condition. I would recommend it.
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M.Freeland
Kuala Lumpur
8.3 /10 Very good
Reviewed: Friday, November 22, 2024
Check the windscreen water reservoir has water in it.
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Anonymous
Kuala Lumpur
6.3 /10 Average
Reviewed: Friday, November 22, 2024
Location of counter was extremely hard to find even though staff were extremely helpful.
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M.D.
Kuala Lumpur
5.3 /10 Average
Reviewed: Friday, November 22, 2024
The driver seat was tilted and uncomfortable, eventually giving me back pain. No shuttle to the terminal us a big obstacle. I was almost late to my flight. Return address was not clear!!!
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Anonymous
Kuala Lumpur
8 /10 Very good
Reviewed: Friday, November 22, 2024
Car did not have electronic toll pay which put me in dangerous situations a few times on highways
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ST
Kuala Lumpur
7 /10 Good
Reviewed: Friday, November 22, 2024
Booked for pick up at 12 midnight KLIA2. Staff passed me 2 pages of their list of bookings and asked me to find my own name. Couldn't find my booking on the 5Dec and 6Dec list. Staff then took my E-voucher and checked in the office. Came back 5 minutes later for my IC and license. Back again another 5 minutes later with documents in hand for registration. Hand gestures were not friendly. Kinda threw my IC and license back on the counter to me. Did not explain anything on the documents and just asked me to sign at the crossed areas. After done with deposit, staff guided us towards car park to retrieve vehicle. Car was full of scratches. Interior is dirty as well. Cup holder has biscuit crumbs and hair. There's a constant sound of metal rattling in the boot during drive. Whole process of picking up the car was done without a smile from the staff. Was determined to never rent from Europcar again. However, the staff at KLIA1 during drop off was very kind. Triple checked if we've taken all our belongings from the car before leaving.
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W.CHAN
Kuala Lumpur
9.7 /10 Excellent
Reviewed: Friday, November 22, 2024
I changed my flight and need to contact Europcar in KLIA to change pick up time. Firstly, the phone numbers listed on Europcar website for the KLIA station is either outdated or outright wrong because when I call many times but no answer. Write to Europcar website with all the booking details Multiple times and I heard nothing back. When I posted my dilemma on Facebook, a friend who was going through KLIA was kind enough to inform Europcar ground staff of my change of pick up time, and she said change is notes and the car will be ready at the new pick up time. When I landed, the car was not ready, and they claim to have no record of the change - I ended up having to wait close to 2.5 hours before the car arrived and I ended up missing a number of appointments.
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MKOH
Kuala Lumpur
9 /10 Excellent
Reviewed: Friday, November 22, 2024
We collected the car during midnight, there is only one person working. Thus make the process slower.
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H.CHAN
Kuala Lumpur
7.3 /10 Good
Reviewed: Friday, November 22, 2024
good
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K.Lee
Kuala Lumpur
10 /10 Excellent
Reviewed: Friday, November 22, 2024
Can’t be easier to rent a car. Very efficient and fast processing. Car returning is just so easy, just park the car, return the key and ready to go.
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Sheng
Kuala Lumpur
8 /10 Very good
Reviewed: Friday, November 22, 2024
まあまあ良かった。
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Roxanne Bacon
Kuala Lumpur
2 /10 Poor
Reviewed: Friday, November 22, 2024
I specified an English translation document when booking. It wasn't indicated that the Zuzuche-provided translation document couldn't be used. Now I can't pick up the car. Called customer service at 4 AM, and they offered no help, saying it's my responsibility. They said they'll only list supported documents. Rented several times, first time encountering such an issue. Stuck at the airport in the middle of the night with no car. Absolutely shameless.
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Noah Gus
Kuala Lumpur
8 /10 Very good
Reviewed: Friday, November 22, 2024
Pretty good. Since I travel for work, I've rented three or four times. EUROPCAR is quite convenient. Even on late flights, they can arrange someone to assist if you call in advance. It's quite hassle-free, and any damages are compensated at reasonable rates. I'll continue to rent from them in the future.
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Cleveland Daisy
Kuala Lumpur
2 /10 Poor
Reviewed: Friday, November 22, 2024
Very dissatisfied! When returning the car, I found a scratch about 1.5 cm on the rear bumper. After consulting with the company, the Europecar employee informed me that I needed to pay 431.80 MYR for compensation. Since I was in a hurry to catch my flight, I didn't argue much or take pictures (regret it). I paid and left. After returning to China, I contacted the company through the post-rental service department of the rental platform. The company responded that the compensation was legitimate and sent an email stating that the cost of repainting the entire bumper was very high. The problem is, would the car rental company really repaint the entire bumper for such a small scratch?! I personally feel that this rental company is making a malicious claim and might even be bullying Chinese customers!
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Horace Kennedy
Kuala Lumpur
2 /10 Poor
Reviewed: Friday, November 22, 2024
I booked a car at 3 AM in Kuala Lumpur, but had to wait for a long time with no one around. The contact number provided didn't respond. I asked airport staff to help, and they said a friend would bring the car to the KLIA2 rental counter, but no one showed up for ages. The final picture showed that we were still checking the vehicle at 04:40 AM, while my family and I were already at the airport, waiting for two hours without any proactive assistance from them. I am still pursuing my rights! If anyone has the same experience, feel free to contact me, and we can take legal action together.
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William Piers
Kuala Lumpur
10 /10 Excellent
Reviewed: Friday, November 22, 2024
I rent a car about four to five times a year, always from EUROPE CAR. Their service is quite good. You don't need to worry about too many things, just simple renting. You can feel at ease.
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Harlan Isaiah
Kuala Lumpur
10 /10 Excellent
Reviewed: Friday, November 22, 2024
Very good
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Ida Wat
Kuala Lumpur
2 /10 Poor
Reviewed: Friday, November 22, 2024
Very slow... waited for almost two hours
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Belinda Alsop(p)
Kuala Lumpur
8 /10 Very good
Reviewed: Friday, November 22, 2024
First time using QEEQ. The airport counter was easy to find, but the 7-seater car was a bit old and had average condition with 80,000 kilometers on it.
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Lawrence Christie
Kuala Lumpur
6 /10 Average
Reviewed: Friday, November 22, 2024
Long wait time for car pickup
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Carl Hobbes
Kuala Lumpur
8 /10 Very good
Reviewed: Friday, November 22, 2024
Convenient pick-up and drop-off at block B exit. The car is relatively new with about 40,000 kilometers, and in good condition. They also offer free child seats and you can purchase a highway card.
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Montague Clare
Kuala Lumpur
10 /10 Excellent
Reviewed: Friday, November 22, 2024
Just had to wait for a while.
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Hermosa Charlotte
Kuala Lumpur
2 /10 Poor
Reviewed: Friday, November 22, 2024
Terrible service
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Tony Barrett
Kuala Lumpur
2 /10 Poor
Reviewed: Friday, November 22, 2024
I purchased full insurance, but the car rental company has not provided the relevant documents so far, causing delays in insurance claims after returning home.
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Everley Burke
Kuala Lumpur
10 /10 Excellent
Reviewed: Friday, November 22, 2024
Overall, it's okay. However, when picking up the car, they said I still had some unpaid balance, even though I had prepaid in full. In the end, they let me take the car and said to call them if there were any issues.
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Angela Felton
Kuala Lumpur
8 /10 Very good
Reviewed: Friday, November 22, 2024
They charged us an extra fee but refunded it later!
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John Bellamy
Kuala Lumpur
6 /10 Average
Reviewed: Friday, November 22, 2024
Average
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Roberta Walton
Kuala Lumpur
8 /10 Very good
Reviewed: Friday, November 22, 2024
The car pickup was fairly smooth, the counter was easy to find, and they took us to the car for inspection. Returning the car was extremely troublesome; we couldn't find the parking lot at all. We circled the airport several times and, in the end, couldn't figure it out. We gave a policeman 50 MYR to lead us back. We had less than two hours left to catch our flight.
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Adair Romeo
Kuala Lumpur
2 /10 Poor
Reviewed: Friday, November 22, 2024
Completely dissatisfied!! It was mentioned that there would be Chinese customer service, but I could never get through on the phone. We had a language barrier. When we returned the car after it got damaged, we were charged an additional 600 MYR on our credit card without any notification, even though the damage assessment was done on-site and we agreed to it. Two hours after we left, they charged us again claiming the initial amount wasn't enough for repairs. They should have informed us. We had already checked repair costs locally, and the initial assessed amount was sufficient. It's been a month, and this issue is still unresolved. While it was our fault the car got damaged, they should communicate any additional charges. It's irresponsible! I advise everyone against renting from this company. The process is super slow, the office is hard to find, and there's a significant language barrier. Their English isn’t even proper English.
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Rex Mike
Kuala Lumpur
10 /10 Excellent
Reviewed: Friday, November 22, 2024
Satisfied
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Les Strong
Kuala Lumpur
2 /10 Poor
Reviewed: Friday, November 22, 2024
First, the location provided was unclear. Second, the service attitude was very poor.
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Ruth Moore
Kuala Lumpur
10 /10 Excellent
Reviewed: Friday, November 22, 2024
It's a major chain company. We've rented from them several times in different countries. Picking up and dropping off the car is convenient, and the service is always good.
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Quinn Michelson
Kuala Lumpur
6 /10 Average
Reviewed: Friday, November 22, 2024
The waiting time was very long.
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