Completely dissatisfied!! It was mentioned that there would be Chinese customer service, but I could never get through on the phone. We had a language barrier. When we returned the car after it got damaged, we were charged an additional 600 MYR on our credit card without any notification, even though the damage assessment was done on-site and we agreed to it. Two hours after we left, they charged us again claiming the initial amount wasn't enough for repairs. They should have informed us. We had already checked repair costs locally, and the initial assessed amount was sufficient. It's been a month, and this issue is still unresolved. While it was our fault the car got damaged, they should communicate any additional charges. It's irresponsible! I advise everyone against renting from this company. The process is super slow, the office is hard to find, and there's a significant language barrier. Their English isn’t even proper English.
The car pickup was fairly smooth, the counter was easy to find, and they took us to the car for inspection. Returning the car was extremely troublesome; we couldn't find the parking lot at all. We circled the airport several times and, in the end, couldn't figure it out. We gave a policeman 50 MYR to lead us back. We had less than two hours left to catch our flight.
Convenient pick-up and drop-off at block B exit. The car is relatively new with about 40,000 kilometers, and in good condition. They also offer free child seats and you can purchase a highway card.
Like: Friendly and helpful staff with excellent service attitude.
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