Confusion by Europcar HQ

They kept urging us to buy insurance.

Standardized service. However, there's no staff at the parking lot at night, which is inconvenient.

This order involved picking up the car at the Granada store and returning it in Seville. We booked a Polo but ended up with a hybrid Yaris. The car was average, with poor power, though overall acceptable. Another order involved picking up in Madrid and returning in Granada. It was a disaster. Europcar's customer service told us that the key box was at the entrance of the Granada train station (it was actually in the parking garage), causing us two girls to drag our suitcases to the office only to find nothing. When the office reopened at 4:30 pm, we had to waste more time returning the keys. They later claimed we were late returning the car and wanted to charge us (though after some communication, they did not), but then they charged us 22 euros for parking because we didn't park in the designated spot! Despite calling to ask about the key box and designated parking, we received incorrect information and ended up paying the price. Rentalcars was not helpful in addressing the parking fee issue, very frustrating! Never renting from Europcar again! If you want trouble, go ahead!

Many people picking up cars at night with only two counters, but the staff was very friendly and patient in their explanations.

Almost everything was doing right, but it was really difficult to find a parking lot in Seville train station. The easyrentcars app described the office of the branch, not the parking lot.