Reason for the long delay in getting the car I wasn't a where that they don't rent to Florida residents. The girl at the desk was helpful and explained they would have to hold a $1000.00 on a credit card which I did but not everyone would be able to do that.
REAL EXPERIENCE!!
AIRPORT AND SHUTTLE:
I arrived at Orlando Airport and walked about 10 minutes to the shuttle stop. I waited at the shuttle stop for around 15 minutes, the shuttle arrived. The ride was around 20-25 minutes as the shuttle visited both terminals on the way to the place.
ROUTES OFFICE:
When arrived at Routes, there were around 15 people in the room. I signed a waiting list so I was now in queue to collect my pre-booked car. They had Netflix on a TV (but the screen was frozen) and a few chairs, but they were all occupied. They had a water cooler but it was empty, so I stood by the door. After around 30 minutes, somebody called my name and I went to the counter.
CUSTOMER EXPERIENCE:
Nobody was wearing name tags, but a lady helped me and the first thing she said was: "Which insurance would you like to buy?"... Option 1. 21.95 per day or Option 2: 24.95 a day. The difference was the deductible. I told them I don't want to purchase insurance, I had my own. So they asked me for insurance proof, however, my insurance ID card was not enough. They wanted the full form which listed all the figures and totals lol. After calling my company 3 times and spending around 40 mintues on the phone, I finally got the paperwork emailed over. I saw many people giving up and paying them $21.95 per day, I suppose this is how they get their money!
CHARGES:
Deposit they charged to my card was $350 based on a $50 rental.
They charge 11.95 per day for SunPass. If you run a cashless toll without it, their admin fee is $100 per toll.
They do not rent to young drivers under any circumstances.
Insurance Option 1. 21.95 per day or Option 2: 24.95 a day
I made a video of the entire experience for YouTube. Check that out soon! :)
Shuttle didnt arrive at airport, they would not answer phone, they would not reimburse for taxi fare, several hidden fees, unpleasant service and staff. Will never use Routes again.
There are 3 Easy, Easi, EZ car rental shuttles at Orlando. Took 1 of those, wrong location, shuttle back to airport, shuttle to Routes. Very confusing. At night and alone. Not sure I would rent off site again. They also insisted on a binder from my auto insurance company. In MA that is only for property. Declaration page (which I had) is for auto. Finally took care of over the phone. Then the SUV I reserved wasn't available. They tried to upgrade me to a BLACK (in FL heat - no way) oversized Jeep that looked more like a hummer. I am 59 and disabled. I would have needed a step to get in. My friend I was visiting could not possibly have gotten in. Miraculously, the Rogue was available after all. In the end, the vehicle was great and return a breeze. Oh, I was overcharged about $12 from what I authorized over the phone. I haven't called about that yet. Not cool.
“Not enough staffing! Or too many on breaks! Insurance issues will never rent again for you”
About Routes:6.0/10
Terrible service! Took 45 min to get shuttle and only one staff to deal with 4 customers! Never again
About QEEQ:10.0/10
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