Like: Service staff was great, car upgrade was good, thank god for GPS for finding our way to and from the office location, shuttle driver back to the airport was outstanding Dislike: confusion on airport pickup, no indication that we had to call for a shuttle. could use more staff at the desk to expedite pickup and dropoff
They made us wait for 30 minutes outside the airport in 90 degrees before they sent someone to pick us up. Then they asked to show insurance declaration page otherwise they wont rent me the car. I showed them my insurance proof plus coverage etc but they were not convinced and forced me to buy insurance from them which cost me $170 extra and the total cost to rent the car reached $240 for 4 days which is totally ridiculous. They showed me its part of the agreement that is hidden somewhere down the 3 different pages and in the middle of a huge document. There is no way people are going through every page and line when they rent something on any website. If you have some exception, you must show it in the very front page in bold so people notice it but instead you do it intentionally so as to get money from your customers. Additionally, the girl was also pursuing hard to rent me sun pass while I already had my own ezpass with me. She told me ezpass is accepted only at few places and not everywhere which is a total lie. In fact, there is only florida turnpike which does not accept ezpass otherwise anywhere else you go it is accepted. All this things made my experience very bad and rest assured I am not going to rent from them again in the future. They are a thief.
“Could had been more accommodating and not charged me, when this situation was not under my control”
About Routes:9.0/10
Routes rental car was great.... but, i was lucky i remembered to bring my own insurance,... otherwise, most likely i wouldn't had been happy purchasing theirs.
We waited for over an hour to be picked up at the airport. I called several times, but the call wasn't answered each time. As you can imagine, this was a bit distressing on arriving in a foreign country.
The car itself was fine, apart from one of the tires was inflated to only 21psi, the others were 46psi. I didn't notice this until we started driving so I had to inflate this twice during the car hire.
The brakes on the car were quite poor as well.
Routes attempted to sell us a car toll sticker for $12 a day, saying that there were many toll roads in Orlando. We didn't have to pay a single toll, despite driving every day of our holidays.
SHOULD HAVE MORE SHUTTLE BUS IN BUSY TIME, SHOULD'NT HAVE TO WAIT FOR 30 TO 60 MINUTES
About QEEQ:10.0/10
GOT GOOD PRICE
Check out this.
Besides credit cards and debit cards, now you can pay for online car hire with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users!
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
rental in Orlando
Dislike: confusion on airport pickup, no indication that we had to call for a shuttle. could use more staff at the desk to expedite pickup and dropoff
Relevant Reviews on Routes ORLANDO AIRPORT
Catalina Mora
-
-
-
-
View more >u.kumar
-
-
-
-
View more >D.Carr
-
-
-
-
View more >-
-
-
-
View more >-
-
-
-
View more >