europcar need to set up the drop off (for Geneva airport French side) on the car sat nav as home
France
Reviewed: Thu, Feb 7, 2019
About Europcar:6.7/10
europcar need to set up the drop off (for Geneva airport French side) on the car sat nav as home (or favourite destination)
plus winter tyres should be standard (as it is on the Geneva side)
“Asked for car to drive in Switzerland but got car without winter tires”
About Europcar:7.0/10
Had to pay an additional Eur 200 for a car with winter tires. Had asked specifically for a car to drive in Switzerland. At the desk I was informed that driving the car I got in Switzerland was not allowed since it had only summer tires. Driving this car in Switzerland could result in fines and liability. But “you can pay extra for another car” staff then told me. I felt tricked and forced to pay extra.
“Had to pay 100 euros extra to upgrade as the car class I ordered was not available.”
About Europcar:5.7/10
Will never use Europcar again! And will never hire from the French side of Geneva airport again - both are too much stress and hassle! No winter tyres available on a car that will spend 90% of its time driving up the alps? Then told because I didn’t have winter tyres I need to up the insurance to cover - double the rental. Then told car I ordered not available and to get a car we could fit our luggage in I needed to pay an upgrade, not happy! Then access to French side of Geneva airport is unmarked and very difficult to find - even with Satnav. Whole rental was a very stressful experience for 80 miles driven to resort and back, next time we will use a transfer service!
The gentleman at the checkout desk tried to aggressively upsell me, which was uncomfortable.
However the man who handled the car pickup and drop off was excellent! Very helpful and excellent customer service.
We had to pay 50 euros extra per day as they didn’t have snow chains. They only had Car with Winter tyres. Very disappointing.
About QEEQ:10.0/10
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europcar need to set up the drop off (for Geneva airport French side) on the car sat nav as home
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