europcar need to set up the drop off (for Geneva airport French side) on the car sat nav as home
France
Reviewed: Thu, Feb 7, 2019
About Europcar:6.7/10
europcar need to set up the drop off (for Geneva airport French side) on the car sat nav as home (or favourite destination)
plus winter tyres should be standard (as it is on the Geneva side)
Europcar gave me a car with summer tyres, in Geneva, in winter, when I had reserved snow chains! They then tried to charge me double the rental cost for a car with winter tyres.
They then charged me €240 because I left the car at the wrong Europcar drop off point in Geneva airport (3.6 miles away from the 'correct' Europcar drop off point).
Absolute rip off company - avoid at all costs.
About QEEQ:10.0/10
Easyrentcars was a good booking process - I will use again for other companies than Europcar.
“Asked for car to drive in Switzerland but got car without winter tires”
About Europcar:7.0/10
Had to pay an additional Eur 200 for a car with winter tires. Had asked specifically for a car to drive in Switzerland. At the desk I was informed that driving the car I got in Switzerland was not allowed since it had only summer tires. Driving this car in Switzerland could result in fines and liability. But “you can pay extra for another car” staff then told me. I felt tricked and forced to pay extra.
“The location in Geneva was shocking as we were sent all over the airport trying to find it.”
About Europcar:6.0/10
Waited ages and the lady at Geneva took ages serving us. Only 1 person at the counter which was ridiculous and another hour wasted. We've always hired cars and this has been the worst experienced we've received so far.
Did not take responsibility for fact I asked for winter tyres just gave me a bill of €250..
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europcar need to set up the drop off (for Geneva airport French side) on the car sat nav as home
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