Good

Excellent

They tried to sell extra insurance at pickup. Make sure to carefully check for any additional charges before signing. Just insist you don't need it, and it will be fine. The car's condition was good, it was a fuel-efficient, lightweight Japanese car, and the speed was decent. Returning the car took only a minute.

The check engine light came on during normal use, and we had to switch cars on the night of June 25th. This severely affected our trip, and we were very dissatisfied. Additionally, when documenting the car's condition, it was recorded with less than a quarter tank of gas. We inquired about the fuel charges, but the inspector did not inform us about the costs, otherwise we would have refueled immediately. Therefore, I am filing a complaint regarding the additional $69 charge.

The pickup of the vehicle was under-staffed. We waited in a queue for a long time but once at the counter, the agents were fast and friendly. I wanted to compliment Sherry, the van driver that got us back to the airport after we dropped the car. What a delight she was to everyone on the bus. She was welcoming, engaging, helped everyone with their luggage, made us feel warm and safe, and was just extremely supportive and a delight. She kept us informed as to what would happen, and she reminded us about collecting all our personal items from the car before we set off. Sometimes it's just the little things that a company does that makes it stand out and makes customers want to choose them over the competition. Based on Sherry, she was the difference maker for me using your services.

She told me to pick any car in the row and mentioned a Nissan. That’s what I took. A bit more clarity needs to be involved if I am going to be upcharged by simply getting into wrong car in the row.