A pitiful experience with Fox Rent A Car

Car smelt of smoke, had a lot of dents and scratches. Had to pay £230 unexpectedly when the car was returned although there was no damage.

When I usually rent a vehicle it is either brand new or just about brand new. This vehicle was a 2018 with 54,677 mi. The inside windows mirror and the outside windows and mirror were just plain filthy. I will have a hard time going back to a fox rental.

The wait for puck up by shuttle was long and had to wait twice cause not enough room. The line to pick up was extremely long and took forever but for the price its expected.

Awesome, easy to use, great customer service, felt like I was being taken care of. Would use and recommend over and over again.

I was very frustrated because I rented a Jeep Grand Cherokee Media SUV because I wanted a strong 6 or 8-cylinder car. I was handed a Mitsubish Outlander 4-cylinder SUV without any power, in with a noise in the rear wheels that appeared to be damaged wheel bearing. Very disappointed.

Very good and easy platform.

When dropping off the vehicle, i’m Handed an invoice that largely exceeds what the rental rate was when booking on Easyrentcars.com. I couldn’t stick around to argue since I had to catch my flight. They just told me all adjustment would be made based on my Easyrental package price before being charged to my credit card....it was not. It now shows I paid more than double what my Easyrentcars deal let me to believe. Extremely disappointed! I now will have to see what I can do about it from 2500 km away...