a) Difficult to find bus pick-up b) Bus pick-up slow & counter service even slower ( 1 hr)

I would never EVER rent a car from this company. I arrived to pick up car that I reserved and paid deposit on to be told after waiting for over an hour in line that they did NOT have a car for me. The worst part is that the company has not reimbursed my money for deposit back.

I was told I needed everything. Seemed like I had no option other then to pay. Ended up paying close to $400 dollars in one day! for a Nissan Versa.... Was told I needed the Tolls.. which I did not end up using, Was also told I would get refunded for not using, the tolls and if no damages had occurred to the car.. still no refund

I was unhappy with the customer service as I was quoted with one price upon booking and when I arrived at the counter they made me take insurance that they said was not on my policy. After calling my insurance agent he said that he had never heard of being forced to take that. Then they “recommended” that I buy the sun pass for tolls saying we couldn’t pay for them on the highway. This is not the case, they just don’t take cash. Therefore, we spent $69 on sunpass when in actuality our tolls probably cost a total of $10.

They did a great job and even an upgrade of the car! Second time using green motion. Excellent service!!!

Like: I stayed at westgate resort and had a great. Lots of developments. The water park was perfect and fun parks within 20 minutes drive.
Dislike: Need more service staff. The waiting was too long at pick up. After my delayed flight it was too tiring to wait hm30 mins for pick up.