Horrifically slow and inefficient pick-up experience

M.Schultz

United States

Reviewed: Wed, Oct 2, 2019

About FOX RENT A CAR: 7.0 /10

The pick-up line was atrocious - even with 4-5 staff at the counter, it took 40 minutes to get to the front. I had a simple pick-up (only driver, online reservation, no extras) and it still took 10 minutes to be done at the counter - it was easily the most frustrating car rental experience I've ever had. The agents all seemed to be trying to upsell every customer on every possible item. The transaction technology was also really sluggish and antiquated - the kiosk I was on crashed halfway through.

About QEEQ: 8.0 /10

Full Size | Toyota Camry or similar

1 days rental

Relevant Reviews on FOX RENT A CAR Seattle Airport

S.Harris

United States

1 days rental

Economy | Toyota Yaris 2 Doors or similar

Reviewed: Thu, Nov 21, 2019

“Easy experience & good price”

About FOX RENT A CAR: 9.3 /10

Easy in & out. I was upgraded to an SUV for no extra charge because they were out of compacts.

About QEEQ: 10.0 /10

T.Sackett

United States

1 days rental

Full Size Van | Dodge Grand Caravan or similar

Reviewed: Wed, Nov 13, 2019

“Met expectations and nothing more”

About FOX RENT A CAR: 9.0 /10

I did notice it until I was driving to my destination but the check engine light was on and remained on the whole time I had the vehicle. In addition the vehicle seemed to be out of gear even though it was an automatic that something could be wrong with the shifting or acceleration. I caused several minor scares throughout the time I had it.

About QEEQ: 10.0 /10

M.Byers

United States

1 days rental

Medium SUV | Jeep Wrangler or similar

Reviewed: Fri, Aug 30, 2019

About FOX RENT A CAR: 9.7 /10

Would have been nice to have a fob, but had to use a key to get in the Jeep the whole time. They said they don’t give fobs on Jeep Wranglers.

About QEEQ: 10.0 /10

M.Hurtado

United States

1 days rental

Medium SUV | Dodge Journey or similar

Reviewed: Wed, Jul 24, 2019

“Will use Easy Rent again, probably won't use Fox Rent a Car again”

About FOX RENT A CAR: 8.7 /10

When the line is out the door and all other counters are empty, you need to forgo the time consuming up-sell and just get people into their cars. Waiting over an hour left me going to Dollar when I needed another car just because I did not want to wait, although you were less expensive.

About QEEQ: 10.0 /10

No complaints!