I usually book on line so it is very smooth.

We waited for almost an hour and after calling multiple times with no answer, we were told they were out of cars and couldn’t fulfill our reservation.

Car was only 3/4 full of fuel and I had to bring it back full or I would have gotten charged it. Other wise happy with company.

Girl at desk mumbled something about my car would be brought out front waited for 20 minutes finally went back in side to find out where it was and was told by someone else the car was in the lot out front also told it was brand new only 400 miles no damage to it , found a big door ding when we got to hotel . This bothered me all week thought they would try to say I did it. Thankfully they said nothing on inspection when I dropped it off

The agent informed me that I had to purchase their third party liability insurance, which was not the impression I got from the Green Motion website. When I showed her the website info, she informed me this didn't apply to my rental. I don't know if this was true or an upsell technique. The cost of insurance tripled the cost of the rental, which I wasn't happy about. Overall I felt as though the agent was giving me misinformation to make me buy the insurance, but I don't know for sure. The car was as advertised and served us well.

Only issue was extra long wait time at airport to be picked up. Kept on hold for loooooong time when tried to call number to make sure pickup was on way - never got a person. Otherwise, excellent experience.