I rented a Hyundai i20 which is relatively a small car. At the counter, I found out this car is not available and they gave me a Mitsubishi Pajero sport which was huge. To them, this was an upgrade for free but to me having a small suitcase and being on 3 day business trip, it was extremely difficult to drive in Melbourne in the rush hour and park the car.
I wish I knew that they might not have a small car and then I would rent another car.
No need to queue, probably the least crowded rental company. The staff will try to push you to add insurance or buy fuel, which is expected. We booked a 7-seater car, but upon arrival, they told us there were no 7-seaters available and downgraded us to a 5-seater without any discounts. Later, we did see 7-seaters in the parking lot.
Not satisfied with the car rental experience. My order specified a 4-door vehicle, but I received a 2-door compact car. The headlights were not bright enough. There was an accident that night, and the rental company promised to exchange the car. However, when I went to the store the next day, they refused to change it and just brushed me off.
It was incredibly difficult to find the car hire department at the Melbourne Airport upon landing. There are hardly any signs pointing you in the correct direction. Once we found the correct area, which is actually across the street from the baggage terminal, the pick up was easy. The car we had this time was a hyundai i3, but it wasn't well maintained and the driver's side seat had stains on it and the fabric was well worn in the entire car. We couldn't use the GPS or cruise control due to needing an SD card. The car used a ton of gas and didn't feel like the upgrade was worth it compared to the Mitsubishi Mirage I had driven the week before in Tasmania, which was new and awesome on gas with no bells and whistles to be disappointed with. Overall, I wouldn't spring for the extra money on my next vehicle hire. Don't be surprised when you rent the vehicle to get asked to pre-purchase gas at a discount upon return and spring for road side assistance.
About QEEQ:10.0/10
Super easy with great prices.
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