Worst car

Easy in & out. I was upgraded to an SUV for no extra charge because they were out of compacts.

They need more help,at the counter. No one should have to wait 60 minutes. The counter help was slow and we were paid in full. Not sure if I would use them again

Overall a decent experience. The car served my needs. The thing I hated the most was that I had to pay a Security Deposit when I arrived, after I had already paid for the rental before I got there, and I also purchased the extra car insurance. I did not think that was fair. Plus that extra step cuts into the waiting time which was too long as well.

The Jeep we rented had some electrical issues that effected the radio. It was really an inconvenience to have to go all the way back to the airport ( over an hour away) to exchange cars.

There was no line at the car rental and about 4 people on staff so we were helped right away. They tried to up-sell us on about 5 different things. One of which is insurance and they tell you that if you don't go with their insurance and the car ends up in the shop they will charge you the daily rent fee for as long as they can't rent the car. Maybe this is typical but I have never had a company tell me that so I would probably look around for a different company the next time that doesn't have this policy. The car itself had been cleaned but hadn't been given as much care as we are used to with rentals.