They were super great!! They were very busy so the wait time was really long to get my vehicle but other than that no complaints. The staff was very friendly and professional.
About QEEQ:10.0/10
Booking was very fast and easy to navigate. I recommend downloading the app so you can use the E-Voucher at the pickup counter.
“Horrifically slow and inefficient pick-up experience”
About FOX RENT A CAR:7.0/10
The pick-up line was atrocious - even with 4-5 staff at the counter, it took 40 minutes to get to the front. I had a simple pick-up (only driver, online reservation, no extras) and it still took 10 minutes to be done at the counter - it was easily the most frustrating car rental experience I've ever had. The agents all seemed to be trying to upsell every customer on every possible item. The transaction technology was also really sluggish and antiquated - the kiosk I was on crashed halfway through.
“Will use Easy Rent again, probably won't use Fox Rent a Car again”
About FOX RENT A CAR:8.7/10
When the line is out the door and all other counters are empty, you need to forgo the time consuming up-sell and just get people into their cars. Waiting over an hour left me going to Dollar when I needed another car just because I did not want to wait, although you were less expensive.
Customer service was horrible. Maybe the lady was having a bad day. The car was NOT what i had reserved and i was not told during booking. I found out when i went down to pick up the car and she didnt even bother to point out when giving me the papers. I was very disappointed cause I specifically wanted that car. To make matters worse, they overcharged fuel usage days after returning the car. It should've been about 10 dollars less.
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