Great experience

I found the car pickup location near the airport and the return location in the city through the Zuzuche website and spent nearly an hour researching before confirming the company and car model. However, when I returned the car, they said there was no downtown location. In the end, I had to ask a friend to drive to the airport to return the car for me, and he had to take a taxi back himself. All this stress almost ruined my next day's schedule. The Zuzuche app also showed that the pickup was at the airport and the return was in the city, but both addresses were actually at the airport. I am absolutely certain that I chose the downtown QV area store! I needed to be in that area because I had a trip planned on the Great Ocean Road the next day. Don't shift the blame to the customer! This is unacceptable!

The location is a bit far from the airport, making car pickup inconvenient. Refueling during return is also troublesome; if the tank is not full, they charge double. The vehicles are relatively old and need alignment. However, the overall service is good.

The whole experience with ace rental was smooth and hassle free

Excellent customer service. Cars were brand new. Kia shortage.

Best deals so far.

The overal process to book, pick up and return the car is smooth. However, it is necessary to call the ACE office to arrange shuttle for picking and unfortunately I called over 10 times for almost an hour before someone can pickup the call.