Better than expected

Short queue time, simple process, convenient car pickup, even if you don't speak English, you can still rent a car.

Avis were great except for the initial pickup. There was a long wait for the shuttle bus and the counter was very busy and very slow - under manned? However, no hard sell of extras, just took the card deposit and handed over the keys.

Very easy and smooth.

Overall experience was a net positive. I booked a Volkswagen Jetta or similar and received a red Dodge Hornet, which is a small SUV. Wish rental car colours didn't stick out like a sore thumb. Felt uneasy with drop-off as no one inspected the car or provided receipt of drop off. I was directed to pull up behind other rental cars and leave the keys on the dashboard. I took many pictures to ensure I have proof of drop off, including a full tank of gas. Three days later the $250 hold is still pending on my credit card.

Their road side assistance was terrible. I will never recommend AVIS to anyone. I had a tire blowout & I was sitting in the car for over 2 hours on a busy highway & no one turned up. Terrible experience.