Representative did not mention I had to pay additional fee for using their insurance.

We waited for almost an hour and after calling multiple times with no answer, we were told they were out of cars and couldn’t fulfill our reservation.

The lady who answered me, gave me a very poor service. Worried all the time in selling me insurance proposal and toll tag service, she did not bother to pass my credit card manually, causing the transaction to be declined for 3 times, not completing the situation on that date, what forced me to take a uber sercice to the hotel and another one to come back in Green Motion in the day after, generating a loss of US$50.00.

No power windows in car. They would've been helpful in the Orlando's heat to down the windows to get some fresh air in.

She tried selling additional insurance which was unnecessary and eventually she abandoned. Overall, it left a bad taste.

We waited forever to be served. Employees walked past the line up that was out the door never addressing them or at least acknowledging them and apologizing for their wait. Poor guest engagement