It took 3 hours to pick up the car in LA. Not only did I not get the car I booked—because they didn't know when it would be returned—but after switching cars, I waited another 40 minutes in the parking lot because the car hadn't been washed and needed to wait in line. The chaotic process made me question if AVIS is really a public company.
AVIS provided excellent service. My English isn't very good, but the young man at the counter was very patient and didn't speak too fast. I had booked a car with a full tank of gas, but when I was about to drive off, I noticed it was only 3/4 full. After mentioning this to the rental agent, he assured me it was fine and that he would inform the drop-off location. When I returned the car, they accepted it with 3/4 tank, no questions asked. Americans are very trustworthy, and this was just one example.
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