Podria ser mejor

There was a minor issue this time. Normally, they upgrade the car for free if none are available, but this time a male front desk attendant, who didn’t look European or American, first tried to force me to buy insurance. When I refused, he said they didn’t have smaller cars and I would need to pay for an upgrade. The next day, I went back to the store and the manager confirmed the upgrade would be free. Their cars are usually good, and their service is typically fine. It seems like this staff member wasn't very knowledgeable. This time the refund was slow; it's been five days since I returned the car and still no refund.

They only informed me at the airport that there were no cars available. They then offered me a Fiat for two, but I had four people and two 28-inch suitcases, which wouldn't fit at all. They refused to contact the rental company and claimed they were too busy to make a call all morning. The rental company's customer service told me they kept hanging up.

Very quick

We got a great deal from you so thank you. The vehicle was excellent and above our expectations

We didn’t get the 7-seater we booked - instead they gave us a 5-seater. Customer service was very, very slow. It took us an hour to pick up the car even though there was only one other customer picking up. Shuttle bus was not signposted at airport and we were not informed by email.