Extremely Satisfied!

The counter staff were very nice.

Picked up the car in Germany. The process could have been faster; had to wait while the staff ran some errands.

Despite the language barrier, their smiles, gestures, and personal demonstration helped us solve the problem. Great service!

Did not inform about additional charges, directly printed it on the German contract, and deducted the amount from the credit card after dropping off the car.

Firstly, Germans have a strong accent, making English communication a bit difficult. I received a fine during my stay in Germany, and when returning the car, they told me to pay it myself without any assistance. When I asked what would happen if I didn't pay, they said they didn't know and were very arrogant. They sent me to the airport post office to pay, but the post office opened at 10, and my flight was at 10:30. Because of this, I missed my flight. Of course, the security check also delayed me, but I am very dissatisfied with the irresponsible attitude of the German rental company.