At pickup there was only one clerk and a few large groups waiting, which made the wait really long. Nowhere any signs to find the pickup location, plus we didn’t get the 4 door car as we had reserved and paid for. Car we got was quite nice, just not what was ordered.
There were quite a few upsell attempts, but I declined all of them. I forgot to refuel the car before returning it, so I was charged a service fee, which was quite expensive! Remember to return the car with a full tank.
For the first time, I was charged an emissions fee, and there was another fee that I didn't quite understand, which was also quite expensive.
I booked a manual transmission car but was given an automatic one; the vehicle was brand new.
No issues with the hire or pick up. The car had a few scrapes and dents that the girl on the counter verified on the rental document. The staff on the drop off checked it and I had no issues
A hidden cost of €30 was added at the desk to with the airport. Ot very happy about that.
About QEEQ:10.0/10
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