Smooth sailing!

The service was good. At the time of pick-up, they didn’t push me to upgrade the car model or purchase insurance. They simply asked once if I needed insurance. Returning the car went smoothly, and the inspection took less than five minutes. However, there was a small issue. I had booked an automatic MG 3, but when I went to pick up the car, the staff mistakenly gave me a manual Citroën. I didn’t realize it at first and loaded my luggage into the car. Only then did I notice the error. After explaining the situation to the staff, they immediately replaced it with the automatic MG 3 I had originally booked. It didn’t feel intentional but rather an oversight by the staff. Additionally, while waiting for the rental company’s shuttle at Heathrow Airport, there seemed to be some issue with the shuttle service. I waited for over 20 minutes while shuttles from other rental companies made multiple rounds before Budget’s shuttle finally arrived. I almost missed my reserved pick-up time. One more thing: the car I was given had a license plate with the letter "O" in it. The letter "O" and the number "0" are very hard to distinguish, and the rental company didn’t clearly specify whether it was an O or a 0.

Very good.

Free upgrade on collection to a brand new car was a bonus. Customer service on collection could have been a little more professional, but overall they were friendly and I didn't have any issues.

Managed to find a great price and I like being able to view the prices on a map, which other comparison sites don't allow. The only issue is not being able to filter by hires that have unlimited mileage, as that would make my life much easier!

Quick, smooth, couldn’t have been easier

Car was great. Could have been more efficient on petrol for compact / size of car.