Cary from thrifty needs a big Christmas bonus...

This time, I picked up the car from the Hertz store at Perth Airport. The service is available until midnight, so you don't need to worry too much about the typical flight times. The pick-up process was much faster compared to the Hertz in Melbourne, possibly because I had rental information saved from a few days earlier at the Melbourne store. The service staff were very friendly. I had reserved a Nissan X-Trail, but when I arrived, they prepared a Toyota Highlander for me. I told the staff I preferred a mid-sized SUV and ideally the Kia Sportage I had driven earlier. The staff apologized and informed me they didn't have the Sportage available, but after calling a colleague, they managed to get a Subaru Forester for me within ten minutes. The car was almost new with only 12,000 km on it and no visible scratches. The staff asked if I had insurance, and I confirmed I had full coverage, so they didn't ask further. Overall, it was a great experience.

Overbooked! Waited an hour but no car! Terrible company. Charged extra fees! Claimed late return without any delay. Directly deducted fees! Found out after checking my credit card!

The promised GLE was replaced with a GLC, and they claimed both cars are in the same class. But in reality, the price difference is huge. Strongly recommend not to trust this car rental company. (There was no option for a GLC among the available models, so I chose a Mercedes-Benz C-Class wagon)

I am very satisfied with the service of the staff at Thrifty Car Rental at Tasmania Airport. She was very friendly, very satisfied!

No support Qeeq Team. No clear information about booking and thereafter about insurance.