LAX is a mess and the pick up locations to get to the hotel where the care rental company is located was a nightmare. There are not enough clear signs where you should wait for the hotel shuttle. You just kind of guess and wave and hope the right shuttle stops for you. Once you get on the shuttle and get to the hotel car metal location everything is great. Frank was helpful.
I was supposed to pick up the rental at 8am. Someone did not show up until 9am, dispite hours of operation posted on the door. Had to pay extra $45 for toll pass which I didn't even use. Van was great though. Shuttle service from the airport was easy.
About QEEQ:8.0/10
Easy to book but cannot make any changes after booking.
The owner of AllStates is a very dishonest and unethical businessman who enjoys preying on his customers. Not only was I charged more money at the counter than I had originally agreed to pay during the original booking process, but I was essentially denied the ability to pay off my toll charges upon returning the vehicle back to the car rental station and warned that an additional $30 late charge would be tacked onto my credit card account because I elected not to pay the $9.50 per day for unlimited toll road use. I strongly encourage anyone considering making a reservation through Allstates to choose a different car rental company, because you can bet that you’re going to end up paying far more than you had originally intended!
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Customer Service
Wouldn’t recommend it to anyone
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