Hertz provded graet service in Phoenix, AZ.

Overall satisfaction

Picking up the car was very convenient and quick. The return process was also straightforward. I will continue using Hertz next time.

we got a free larger SUV, a very nice SUV for snow riding we loved the vehicle.

price was good, affordable since it was during peak season.

I had difficulties with my payment card and the staff at Hertz were very helpful and patient (even waiting for me beyond the closing time)

Dislike: Had difficulty refilling vehicle; No assistance with gas service. Initially, did not know how to use. Late arrival of email explaining from whom vehicle was to be collected. Was totally confusing when I arrived and enquired for EasyRentalCar and was told that no such company existed. Was assisted by Police Officer; no customer rep was present when vehicle was dropped off - early morning, but instructions were given on what was expected. Still in need of an official receipt.