Confusing but not bad at all. Great customer service makes up for the chaos.
JD Lowen
Germany
Reviewed: Wed, Dec 1, 2021
About GLOBAL rent a car:9.0/10
This company is a joint with Europa Car. They are located on the second floor of the mall. They location can be hard to find, so look for the EuropaCar local.
The deposit was not pre-authorized; instead, 1000 euros was directly charged from my credit card, causing a loss of 1000 RMB due to exchange rate differences.
1. Booked an automatic Golf on Zuzuche, total price was around 5600. At pick-up, they said only BMWs were available with automatic transmission, costing over 10000.
2. Rented car for a month but it had no spare tire and they didn't inform us. Resulted in a blowout en route to Rome costing much more. Towing fee was 150 euros, plus 480 euros for two new tires, which is unacceptable.
3. The actual rental company was small, and after the blowout incident, we called but no one answered and there was no roadside assistance.
4. The rented car had many small dents. During return, the inspector falsely claimed that pre-existing dents were caused by us. At pick-up, they acknowledged these were pre-existing but did not recognize it during return inspection. This left a bad impression.
Like: I did not want a GPS in the car, was told I would get it anyway, it did not work Dislike: Signs at the Airport showing where to return Rented cars should be more visible. I almost missed the exit. Last year I needed three attempts
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Customer Service
Confusing but not bad at all. Great customer service makes up for the chaos.
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View more >Dislike: Signs at the Airport showing where to return Rented cars should be more visible. I almost missed the exit. Last year I needed three attempts