Handed an ancient model of the vehicle - despite a new model being shown when I booked. Refused to take the car as it wouldn’t fit our luggage and was a
Wreck but apex demanded more money. Had to argue with staff for half hour who were extremely rude. I will make it my objective to tell as many people as possible about this joke of a company
Very dissatisfied. I rented a car for a month and there was a free ferry service that they didn't mention. I found out later and told the rental company they should inform customers in advance. What kind of nonsense is this? No one would know unless you say something. It's all just a play on words. Ridiculous. The car rental platform also played the blame game and sent many emails that were a waste of time and did nothing useful. Extremely disappointing! As a platform, if you can't secure benefits for your customers, you should cover those costs instead of ignoring the issue!
when I arrived the airport, the first lady who picked up my call was not too helpful. However the lady who help with car-pick up was excellent and super friendly. I had a fairly wait to be drop off back to the airport after car return, could be lunch time short staff.
Clean car. The first car I rented had engine trouble, and they delivered a new one very quickly. Very impressed.
About QEEQ:10.0/10
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