We wanted to extend the rental by 4 hours and gave up. The hire company couldn't extend more than 2 hours without you notifying them and you said it wasn't up to you we had to contact them
All very unsatisfactory
Very dissatisfied. I rented a car for a month and there was a free ferry service that they didn't mention. I found out later and told the rental company they should inform customers in advance. What kind of nonsense is this? No one would know unless you say something. It's all just a play on words. Ridiculous. The car rental platform also played the blame game and sent many emails that were a waste of time and did nothing useful. Extremely disappointing! As a platform, if you can't secure benefits for your customers, you should cover those costs instead of ignoring the issue!
The wait time for picking up the car was quite long, and upon arrival, I was informed that the reserved car was unavailable. After some coordination, I finally got the reserved car.
“Car was very good and the whole process was quite easy.”
About Apex:7.0/10
Drop off time was not made very clear by the staff in Auckland. We were told to drop off in Wellington by 4pm and therefore not realizing the vehicle had to be dropped off by 12 noon as per the booking paperwork.
About QEEQ:8.0/10
All good.
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Customer Service
Bit disappointed after first 2 rentals over here.
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