Easy to book online and compact car suited our needs

Provided a cheaper car, should refund the price difference.

At LAX, the entire car rental process is self-service and very convenient, no need to queue. There are staff available nearby to provide help and guidance. I used to use BUDGET, but I’ll switch to ALAMO from now on, very satisfied. The order was for Toyota Corolla or similar, but I got to choose the car myself and picked a Chrysler 200. After a day of driving, the oil light came on, so I went back and exchanged it for another of the same model with only 9000 miles on it. It was very comfortable, and the price was unbeatable. Drove for 10 days, very comfortable. Highly recommend using QEEQ for bookings, the prices are really good, cheaper than other websites I’ve used before.

The counter service attitude was average because I didn't buy extra insurance or upgrade the car! They kept saying the car I booked couldn't fit my luggage. When I said 'have a try, OK?' she finally stopped talking! In fact, there was plenty of space! Returning the car was easy, and the service was good and efficient.

This is a great car rental company. I'll keep using Alamo on my next trip to the US this year. (^_^)

Overall, I was satisfied with Alamo's service. After landing, there was a free shuttle to the rental point. When returning the car, the staff quickly handled everything and then took me to the airport or hotel. The staff were very nice. However, one vital issue disappointed me: I had planned to drive an American car and reserved a Grand Cherokee or similar model. When I arrived at the office, I was told the last one had been recalled and was unavailable. At the parking lot, a staff member directed me to the fourth row where all the cars were midsize. I noticed larger SUVs like the Explorer in the first row, so I went to the counter to ask for the Explorer key. I was told it was a higher-level model and required an upgrade fee. Reluctantly, I took the key for a Highlander. Later, I found out that the Explorer is indeed in the same class as the Grand Cherokee and many others had gotten the Explorer when they couldn't get a Grand Cherokee. This made me quite annoyed and speechless.